ESA Phoenix Mesa Baseline Customer Reviews Avg Rating :
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Guest Review: 1 by ashley p of mesa,arizona Posted Date: 2012-01-23
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The hot water did not work, the bed was not clean nor was the floors it had a bad odor also! The tub would not even hold water and they didnt give us a new room or call back about the situation!
Guest Review: 2 Posted Date: 2011-12-30
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Hotel was pretty good and decent price. Customer service was excellent. Only complaint would be the noisy A/C. it was extremely loud each time it kicked on and would make it difficult for a light sleeper to get much sleep. I was eventually able to fall asleep but my husband had a very difficult time doing so.
Guest Review: 3 Posted Date: 2011-10-31
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We were in town for a family emergency and needed a room for one night. Not wanting to spend a lot of money, a hotel in close proximity to the hospital and close to our family. Found the Extended Stay in Mesa but were concerned by the cost being so low. We were very surprised to find it to fit our needs perfectly. A great value and a real find.
Guest Review: 4 by SteveB of Chicag Posted Date: 2011-03-17
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The advantages for us have been: proximity to our travel destination (visiting family), convenient to get to from Hwy 60, it has a super market across the street, has a nice office park next to it for taking early morning walks, always a good price, adequate kitchenette (similar to camping) for simple meals. The amenities are really minimal, so bring  your own shampoo (or buy it from the front desk). Bring your own alarm clock. They do have an iron and a place to do laundry. Wireless internet is fee based. Recently, for the first time, we heard noisy neighbors late at night. Usually these Ext. Stay hotels are filled with single travelers or seniors who make no audible sound. Maybe the baseball season made the difference. We'll go back a couple of times a year.
Guest Review: 5 Posted Date: 2010-09-20
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I spent almost a week at the Extended Stay Mesa Phx. I lived in the neighborhood which was why i chose this particular hotel. Overall the hotel was clean and quiet. The desk staff was pleasant and helpful. I have no complaints. I will stay there again. Soon!
Guest Review: 6 Posted Date: 2009-03-25
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Hallway smelled like smoke, but room was fine when we got in. Hotel shaped in L, had to close curtains for fear of visibilty from other rooms. Air conditioner did not cool the room enough. Had to put shoes on the window sill to keep the cool air from the conditioner from going behind the curtains. TV not high enough, it sat on the low dresser (would have preferred it higher on the wall to make it easier to watch from bed). Queen size bed with 2 low quality pillows. No extra pillows in the room. However, room was clean and staff was very nice.
Guest Review: 7 by Ella S Posted Date: 2009-02-27
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My experience at the Extended Stay America Phoenix-Mesa exceeded my expectations. I read reviews about the hotel prior to my visit; however, the negative reviews about the hotel did not bear out: 1) When I arrived, I was greeted warmly by the hotel personnel; 2) the room included a kitchen component equipped with refrigerator, stove, counter, cooking utensils (inclusive of plates, knives, forks, etc). This amazed me considering the price I paid; 3) There were no ants in the room; and most importantly, 4) the mattress was great. I have a back problem so I need to sleep on a relatively firm mattress. The hotel's mattress was firm with a soft mattress cover, which made for a restful sleep. Look forward to my next visit at Extended Stay.
Guest Review: 8 Posted Date: 2009-02-26
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Very convenient and affordable considering we booked during the winter tourist sesion. the Hotel personal did not look professional, but were very considerate. our room was very clean. Can't say the bed was comfortable. Woke up with back aches.
Guest Review: 9 Posted Date: 2008-11-23
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Little disorganized but cheap.
Guest Review: 10 Posted Date: 2008-09-19
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The Extended Stay hotel was a great place to stay, however, there were a couple of things that concerned me. Number 1, the insects. There were so many crickets and grasshoppers that would get inside the motel entrance on the side and then they'd find their way into the room. That bothered us quite a bit. Maybe a little pest control is in order? Number 2, the mattress was very hard and lumpy. Number 3, the Wi-Fi was extremely, almost painstakingly SLOW. They charge a fee for the Wi-Fi so I expected to get an excellent connection. Maybe an upgrade is needed on their Wi-Fi provider? Overall, it was a really good place to stay and the kitchenette was great, although I didn't cook in it. We will stay there again if we need to, otherwise we usually travel in a motorhome. Thank you!!!!
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